Frequently Asked Questions
- 01
Yes! All of our satin bonnets and scrunchies are handmade and made to order with love and care. Each item is uniquely crafted to ensure high quality and comfort.
- 02
Please allow 5–10 business days for production, as all items are made to order. Once shipped, delivery typically takes 3–7 business days depending on your location and carrier.
- 03
For sanitary and hygienic reasons, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been shipped. If your item arrives damaged or defective, please contact us within 7 days of delivery so we can assist you.
- 04
Because each product is made to order, we cannot guarantee changes or cancellations once production begins. Please review your order carefully before submitting.
- 05
Yes! Custom orders are only for group orders. the price of the group custom order is based on the quantity of the order.
