Question 1

Are your products handmade?

Accepted Answer

Yes! All of our satin bonnets and scrunchies are handmade and made to order with love and care. Each item is uniquely crafted to ensure high quality and comfort.

Question 2

How long does it take to receive my order?

Accepted Answer

Please allow 5–10 business days for production, as all items are made to order. Once shipped, delivery typically takes 3–7 business days depending on your location and carrier.

Question 3

Do you accept returns or refunds?

Accepted Answer

For sanitary and hygienic reasons, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been shipped. If your item arrives damaged or defective, please contact us within 7 days of delivery so we can assist you.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

Because each product is made to order, we cannot guarantee changes or cancellations once production begins. Please review your order carefully before submitting.

Question 5

Do you create custom orders?

Accepted Answer

Yes! Custom orders are only for group orders. the price of the group custom order is based on the quantity of the order.

Frequently Asked Questions